FAQ

Where is your clinic?


Fridhemsplan. Address: Arbetargatan 26, 112 45 Stockholm.




How reliable is your PCR test?


We only use laboratories that are approved by the Swedish Public Health Agency




I have booked but have not received any booking confirmation


Start by looking at your spam. If you do not find the confirmation there, it may be because your mobile number or e-mail address was not filled in correctly. Write to us at support@doclab.se and we will help you!




Can I make an appointment if I do not have a Swedish social security number?


es. Write to us at support@doclab.se and state your mobile number, date of birth and desired time for sampling and we will help you further.




Who works at Doclab?


Our staff who perform the test have extensive experience from healthcare and our doctors have Swedish medical identification and at least 5 years of professional experience. Our parent company Docterium Healthtech AB is registered as a care provider with the Swedish Health and Care Inspectorate (IVO).




How does it work if I need to cancel?


If you cancel your sampling at least 24 hours before the booked time, you will receive a full refund. If canceled less than 24 hours before your visit, no refund will be made as we have already had time to staff the staff.




How is my personal information used?


All data traffic, including personal data, is protected by encryption. Under strict confidentiality, we keep journal entries of your analytical results and certificates in accordance with the EU Data Protection Regulation (GDPR), the Patient Data Act and the Patient Safety Act. For detailed information see policy och köpvillkor.




Where do I pay?


We are a cash-free clinic. You pay with your Bankcard. We also accept Swish.





Kontakt
Länkar

Fridhemsplan

Arbetargatan 26,
112 45, Stockholm

 

Tel: 010 - 183 98 08
Telefontid: kl 
09 - 11 (mån - fre) 
övriga tider vänligen maila support@doclab.se

Doclab står under Inspektionen för Vård och Omsorgs (IVO) tillsyn.
Alla läkare är legitimerade av Socialstyrelsen.

© DocLab 2020​